Privacy Policy

Privacy Policy

Last updated: 22 September 2026

Root & Ridge Homestead respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have over your personal information.

This policy applies when you visit the Root & Ridge Homestead website, contact us, complete a form, purchase or book tickets for one of our events, retreats or workshops, or otherwise provide personal information to us.

Who We Are

Root & Ridge Homestead is responsible for the personal information covered by this Privacy Policy and acts as the data controller for that information.

You can contact us about privacy or the use of your personal information at:

Root & Ridge Homestead
Email: info@rootandridge.co.uk
Website: https://www.rootandridge.co.uk

Information We May Collect

Depending on how you use our website and services, we may collect information including:

  • Your name
  • Email address
  • Telephone number, where required
  • Billing or contact information
  • Information supplied when booking an event, retreat or workshop
  • Information you provide when contacting us
  • Records of correspondence with us
  • Your communication and marketing preferences
  • Technical information relating to your use of our website, such as your IP address, browser type, device information and website activity
  • Cookie and similar technology information
  • Information necessary to administer a booking, purchase or event

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

How We Collect Your Information

We may collect personal information when you:

  • Visit or use our website
  • Contact us through our website or by email
  • Complete an online form
  • Purchase or reserve tickets
  • Register for an event, retreat or workshop
  • Subscribe to communications from us
  • Communicate with Root & Ridge Homestead
  • Interact with functionality provided through our website

Some technical information may also be collected automatically when you use our website through cookies, server logs and similar technologies.

How We Use Your Information

We may use your personal information to:

  • Process and manage bookings and ticket purchases
  • Administer events, retreats and workshops
  • Contact you about an event or booking
  • Respond to enquiries and requests
  • Provide information or services you have requested
  • Maintain appropriate business and financial records
  • Operate, maintain and secure our website
  • Diagnose technical problems and prevent misuse or fraud
  • Improve our website and services
  • Send marketing communications where we have an appropriate lawful basis to do so
  • Comply with legal, accounting, tax or regulatory obligations

We will not sell your personal information.

Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing your information is necessary to provide something you have purchased or booked, or to take steps at your request before entering into a contract.

Legal obligation: Where we need to process or retain information to comply with a legal requirement, including relevant accounting and tax obligations.

Legitimate interests: Where processing is reasonably necessary for the operation, administration, security and development of Root & Ridge Homestead and those interests are not overridden by your rights and interests.

Consent: Where you have actively given us permission to use your information for a particular purpose. Where we rely upon consent, you may withdraw that consent at any time.

Event Bookings and Ticket Tailor

We use Ticket Tailor to provide ticketing and booking facilities for some of our events, workshops and retreats.

When you make a booking through Ticket Tailor, information required to administer your booking may be collected through the Ticket Tailor platform and processed on our behalf.

This may include your name, email address, booking information, ticket details and any other information reasonably required as part of the booking process.

Ticket Tailor acts as a data processor when processing attendee information on behalf of Root & Ridge Homestead. Ticket Tailor also has its own privacy information covering its services and its own processing activities.

Information collected through Ticket Tailor will only be used by Root & Ridge Homestead for purposes connected with your booking, attendance, administration of the relevant event and any additional purpose for which you have specifically given consent.

Purchasing a ticket does not automatically subscribe you to marketing communications.

WordPress and Website Plugins

Our website is built using WordPress and may use WordPress plugins to provide functionality such as forms, website security, spam prevention, backups, performance, booking integrations, cookie management and other website features.

Some plugins may process limited personal or technical information where this is necessary for them to provide their function.

Where a third-party service processes personal information on our behalf, we take reasonable steps to use reputable providers and only permit processing necessary for the relevant service.

The specific technologies and providers used by our website may change as the website is maintained or updated. This Privacy Policy will be reviewed where a change materially affects the way personal information is processed.

Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function and cannot reasonably be switched off through our systems. Other cookies may be used for functionality, preferences, statistics or other purposes.

Where required by law, non-essential cookies will not be placed on your device without your consent.

You can change your cookie preferences using the cookie controls provided on our website where available. You can also control cookies through your browser settings.

Disabling certain cookies may affect how parts of the website function.

Payments

Where payments are processed using an external payment provider, payment information may be processed directly by that provider.

Root & Ridge Homestead does not intentionally collect or store complete payment-card details where payment is handled directly by a third-party payment processor.

The payment provider’s own privacy policy and terms will apply to information processed directly by them.

Marketing

We may send you marketing emails or other promotional communications where you have consented to receive them or where another lawful basis permits us to do so.

Where marketing is based upon your consent, you can withdraw your consent at any time.

You can unsubscribe using the link contained in a marketing email, where provided, or by contacting us.

Unsubscribing from marketing will not prevent us from contacting you where necessary about an existing booking, purchase, event or enquiry.

Who We May Share Information With

We may share personal information with trusted service providers where this is necessary to operate Root & Ridge Homestead and provide our services.

These may include:

  • Ticketing and event-booking providers, including Ticket Tailor
  • Website hosting providers
  • WordPress and website service providers
  • Payment processors
  • Email and communication providers
  • IT, security, backup and technical service providers
  • Professional advisers such as accountants or legal advisers
  • Government, regulatory, law-enforcement or other authorities where disclosure is required by law

We do not allow service providers to use personal information for unrelated purposes where they are processing that information on our behalf.

International Transfers

Some third-party services used by websites and online businesses may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful mechanism or safeguard is in place where required by UK data protection law.

How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

How long particular information is retained depends upon why it was collected, whether it is still required for that purpose and whether we have legal, tax, accounting, contractual or regulatory obligations requiring us to retain it.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Affiliate Links

From time to time, we may include affiliate links within our articles, guides, recommendations and other information. If you choose to purchase something through one of these links, Root & Ridge Homestead may receive a small commission from the retailer, at no additional cost to you.

Affiliate links help us earn a little income towards the costs of running Root & Ridge Homestead and continuing to create useful, practical information for our community. We will only include affiliate links where we feel the product, service or retailer is relevant to what we are talking about, and using an affiliate link will never increase the price you pay.

Some affiliate providers may use cookies or similar technology to recognise that you reached their website through one of our links and to attribute a purchase to us. Any information collected once you visit an external retailer or website will be handled according to that organisation’s own privacy and cookie policies.

Links to Other Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites. If you follow a link to another website, you should read that organisation’s privacy information to understand how it handles your personal information.

Your Data Protection Rights

Depending upon the circumstances and the lawful basis being used, UK data protection law may give you rights including:

  • The right to be informed about how your personal information is used
  • The right to request access to personal information we hold about you
  • The right to ask us to correct inaccurate or incomplete information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent at any time where processing is based upon consent

Not every right applies in every circumstance.

If you would like to exercise one of your data protection rights, please contact us using the details given at the beginning of this Privacy Policy.

We may need to verify your identity before responding to a request.

Complaints

If you have concerns about how Root & Ridge Homestead handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Information about your data protection rights and making a complaint is available from the Information Commissioner’s Office website.

Children’s Information

Our website and general services are not intended to collect personal information directly from children unless this is necessary in connection with a particular activity or event.

Where information about a child is required for an event or activity, we will take appropriate steps regarding consent and the handling of that information according to the circumstances.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, legal obligations or the way we process personal information changes.

The latest version will be published on our website and the date at the top of this page will show when it was last updated.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Root & Ridge Homestead
Email: info@rootandridge.co.uk
Website: https://www.rootandridge.co.uk